Return & Refund Policy

Last updated October 3, 2026

This Return & Refund Policy applies to table reservations, packages, and other services purchased through Flux Experience (fluxexp.club). Please read it carefully before completing your booking.

1. 01Reservation Payments

   All table reservation and package payments are final and non-refundable once your booking is confirmed. Because our food and beverage packages are prepared and your table is held exclusively for you, we are unable to offer returns on consumed or unclaimed packages.

2. 02Late Arrivals and No-Shows

   Round tables (Tables 1–23) are held until 11:00 PM on the night of your reservation; VIP couches are exempt. Guests who arrive after this time may forfeit their reserved table, but the paid package will still be served. No refunds are issued for late arrivals or no-shows.

3. 03Cancellations by Flux Experience

   If we cancel your reservation due to a venue closure, private event, or other circumstance on our side, you may choose to move your booking to another available date or receive a full refund to your original payment method.

4. 04Duplicate or Erroneous Charges

   If you were charged more than once or charged an incorrect amount, contact us within 7 days of the transaction with your booking reference. Verified erroneous charges will be refunded to your original payment method.

5. 05Refund Processing

   Approved refunds are processed through our payment partner, PayMongo, to the original payment method. Please allow 5–10 banking days for the amount to reflect, depending on your bank or e-wallet provider.

6. 06Refused Entry

   Guests refused entry or removed from the premises for violating our Terms & Conditions, including dress code, conduct, or age requirements, are not eligible for a refund.